RETURNS

We want you love our garment.

Every garment is handmade and most of our dresses are "made to order". Please contact us before you place an order and ask any questions concerning garment, size, fabric, delivery time.

Our purpose is that you are delighted with your order.

But sometimes the garment can't fit you that you hoped or you are not fully satisfied with your order, so please don't hesitate to contact us within 3 business days from the day you received the garment and write us a letter with comments.

 

We accept returns.

 

How to return the item :

1. Contact us within 3 business days from the day you received your order and ask for the return form.

2. Return form will be sent to your e-mail.

3. Fill out the return form and send it to us by e-mail.

4. Pack the return item(s) in a suitable box.

5. The item have to be in its original packaging and in perfect, unworn conditions.

6. The item should not be: damaged, soiled, washed, altered or worn (other than to try them on), all labels and paper tags should be intact and are in original condition.

7. Add a paper return form into the box/parcel with the packed returned item.

8.  Send us the parcel with the returned item.

9. Ask your local post office for the tracking number.

10. Inform us about sending the item back by e-mail and provides us with the tracking number. 

11. Upon receipt of the returned item, we will examine it (the returned item have to be in the same condition as it was in upon your receipt). 

12. Upon receipt of the returned item, we will notify you of your right to a refund via e-mail within a reasonable period of time.

13.  Please allow us up to 14 days to process your refund.

14. We will provide a refund trying to use the same method used to make the payment. 

15. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.

 

Return Shipping Charge

If you purchased the item with the Free Shipping option, returned item will be incured by a Shipping Charge of 19$ unless the return is a result of our error. The shipping charge will be deducted from the amount refunded.

 

 Please note:

 

- The item should be sent back within 14 days from the day of delivery.

- The confirmation of your returned item is the tracking number.

- The returned item must be unworn, has the hang-tag intact hanging to the item, must be shipped in the original packaging.

- The returned item with signs of use will be rejected. You will be responsible for the cost of returning the item to us.

- The item must be returned from the same country to which they were delivered

- Shipping costs,  handling charges, taxes, import duties, original shipping charges paid (e.g., state, customs, VAT) are not refundable.

 

Please kindly note that the following items Can not be returned / exchanged /refunded :

- Custom made garments

- Custom orders

- Personal garments

- Monogrammed garments

- Sale garments

- Special Price garments

- Accessories

- Lost packages

 

If you have any questions concerning the return of the garments, please don't hesitate to contact us.