DELIVERY 

Delivery

We  Ship  Worldwide 

Delivery method:

FREE EXPRESS SHIPPING 

- Registered Regular Post service

- Delivery time: 5-10 business days

- Tracking number

- From door to door

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TRACKING

 

When your parcel has shipped, you will be informed about your tracking number, which you can use to check the status of your delivery on the shipping services.

We recommend checking on tracking updates often so you can be aware of the delivery date. 

Customers are responsible for managing and receiving their shipments. 

We are not responsible for parcels where delivery has been attempted and the customer does not pick up their parcel at the post office. In the event that your parcel is returned to us as a result of not picking it up, the item will be returned to you at your expense and all sales are final.  

In the case that your parcel has become lost, please contact us and we can help you sort this out right away.

 

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DELIVERY DELAY

 

*** Please kindly note, that delivery time is an approximated time only.

Customs and other procedures and delays are beyond our control.

Due to the factors outside of our control, orders may take longer time to arrive.

Please kindly note - we are not responsible for any delays which can't be controlled by us.

 

*** If you don’t receive your order within 45 days, please let us know and we will start the investigation process with our post office. 

*** During Festive period the delivery time takes more time than regularly.

*** Please kindly note:  the delivery service and time are beyond our control.

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SHIPPING ADDRESS

 

We ship to the shipping address provided during check out.

Please double check your address details carefully.

We will not be able to change the shipping address once the order has been shipped.

If the parcel is returned to us, due to errors in your address, the parcel will be sent back at your expense.

 

 

 

 

 

Production Time

&

Stock Items

All the items listed in the shop are handmade in our small atelier in Moscow.

Most of our garments are "custom made" or "made to order".

All our dresses are carefully cut, sewn, ironed and packed with much attention to every detail and quality.

That needs time. Please kindly note that the production time for all the dresses mentioned "made to order"  is up to 14 business days.

We pay maximum attention to the quality and want that you love your new dress. 

Thank you for understanding and your patience.

The dress "made to order" will be sent to you as soon as it's ready (taking into the considiration the produciotn time, not more than 14 business days).

Please allow us 2-5 business days to ship a parcel with your dress to you.

We will send you a message that your dress is ready, a parcel is sent and it's on the way to you.

Also we will send you a tracking number which you can use to check the status of your delivery on the shipping serveces.

 

 

We have dresses listed in the shop like "ready to ship".

The dresses "ready to ship" will be sent to you without "production time".

This item has already been crafted and can be shipped to you within 2-5 business days. 

We will send you a message that your dress is ready, a parcel is sent and it's on the way to you.

Also we will send you a tracking number which you can use to check the status of your delivery on the shipping serveces.

Taxes & Duties

Please kindly note that we are not responsible for any customs fees and import duties.

Import duties, taxes and VAT are not included in your purchase price or shipping cost.

These charges will be collected when you receive your parcel.

Please get in touch with your countries' customs office to confirm current tax rates for imports.

We are not responsible for paying these costs.

Please note, if you refuse to pay duties on your parcel and decline to receive your parcel, you will not receive a refund. 

If your parcel is returned to us, you will need to re-pay any shipping fees to have it sent back to you.